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Latest COVID-19 Variant Scrambles Business Plans and Stresses Internal Communications Capabilities and the Importance of Digital Workplaces

Igloo Software Sees Monthly Active Users Increase by as much as 194% as Certain Industries and Larger Organizations Become Reliant on Hybrid and Remote Office Environments

Kitchener-Waterloo, ON — January 19, 2022 — Society is entering the third year of the COVID-19 pandemic, and changes to the workplace dynamic once thought to be temporary have now become more engrained – making digital full-scale workplace solutions imperative to effective internal communications, engaged employees, and maintaining a strong company culture during a time of great transformation.

Igloo Software data from January 2020 to December 2021 revealed certain industries experienced sharper increases in the number of active monthly users on its intranet platform during the pandemic — revealing the crucial role modern intranet technologies have played in engaging the pandemic workplace. There was a 194% increase in user traffic in the computer/technology industry, 109% increase in retail/wholesale, 85% increase in healthcare, and 69% increase in business services. The number of active monthly users increased by 45% for companies with over 5,000 employees and 34% overall. The results prove that fully integrated, end-to-end SaaS intranets have experienced a renaissance as patchwork point solutions cannot fulfill the needs of a modern, remote, and hybrid workplace.

graph show percentages of increase per industry

With companies working to confront the combination of COVID-19 uncertainty and ‘The Great Resignation,’ digital workplace solutions have become essential for onboarding, training, engagement, collaboration, and knowledge sharing. Igloo Software’s robust technology solutions enable organizations to fast-track productivity with online onboarding for new hires that centralizes and sequences important content for new employees – making it easier for them to quickly build knowledge and relationships and preparing team members for long-term success.

“As the pandemic continues to impact every facet of life, organizations across all industries and sizes are seeking solutions to better address the complexities of engaging remote, hybrid, and in-office employees. Virtual meeting and messaging applications help but they do not offer the holistic experience of a digital workplace,” said Mike Gaburo, CEO of Igloo Software. “Igloo Software is proud to be an international digital workplace solutions provider that is trusted by leading businesses across diverse industries to scale and support shifting employee needs. In 2021, our customers and their employees relied on Igloo Software more than ever before. We knew usage was up, but we were surprised by how much more customers rely on Igloo Software in this new world of work!”

In 2021, Igloo Software expanded its business portfolio by acquiring new customers and renewing existing customers with long-term contracts, launched the Igloo Mobile App and advanced user interface features, and grew its employee base to support the shift to hybrid and remote work models. Igloo Software appeals to organizations across industries as Igloo Software’s platform depth, coupled with its 13 years of expertise, and award-winning training and support, helps solve communication and collaboration challenges that all teams face regardless of whether employees are in a remote, hybrid, or in-office setting.

Showcasing the depth of their platform, Igloo Software was named a Leader in the 2021 IDC MarketScape Worldwide Content Management Systems for Authenticated Digital Workspaces Vendor Assessment1, recognized in the Leader section of Aragon Research, Inc. the GlobeTM for Communities Report2, and honored by the Brandon Hall Group Excellence Awards with a Gold award in the Best Launch of a Corporate Learning University3. Igloo Software was also awarded several badges throughout the year from G2, including the prestigious ‘Leader,’ ‘High Performer,’ ‘Best Support,’ ‘Easiest to Use,’ and ‘Easiest to Do Business With.’


About Igloo Software

Igloo Software is the leading provider of digital workplace solutions, helping companies move beyond traditional intranets to inspiring digital destinations that improve communication, knowledge sharing, collaboration, and culture. All Igloo Software solutions are 100% cloud-based, mobile-enabled, and integrate with the leading enterprise systems and cloud apps your business relies on. By centralizing all information, Igloo Software provides a single-source-of-truth and enables a more productive and engaged workforce. For more information, please visit Follow Igloo Software on Twitter, Facebook, LinkedIn, and Instagram.

1 IDC MarketScape, Worldwide Content Management Systems for Authenticated Digital Workspaces 2021 Vendor Assessment, IDC #US47412921, September 2021
2 Aragon Research, Globe™ for Communities, 2021: Driving Better Employee and Customer Experiences, Research Note 2021-09v, March 9, 2021
3 Brandon Hall Group, The Excellence Awards 2021, August 2021

Press Contacts

Sage Morander and Jill Colna
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