Customer Knowledge Base Solution Collect customer-related information to support customer, sales and marketing programs.
The Customer Knowledge Base is your go-to location for customer stories and insights. Customer-facing teams can access approved content and assets, reference details, and data. Plus, a steady stream of news keeps everyone up to date on the latest customer wins.
Use customer insights to your advantage
Create more effective campaigns
Make it easy for the marketing team to collect customer insights and data to use in campaigns.
Easily share leadership updates, culture stories, and HR and IT mandates — with easy-to-use publishing and distribution capabilities.
Employees can stay up to date with real-time email notifications about new posts or content.
Call attention to important information by broadcasting messages to the entire organization or individual groups.
Manage customer-related content
Organize customer stories and case studies by industry or size so they're easy to find and share.
Quickly find anything in your digital workplace, from files to articles to subject matter experts.
Make it easy to manage and find content by categorizing items by type, topic, department, or your own organizational labels.
Equip the sales team
Centralize customer content in a moderated wiki channel so the sales team always has the latest information.
Store, update, and share policies and best practices across multiple authors and topics.
Moderation allows you to review and approve content and comments before they’re published.