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Customer Knowledge Base Solution Collect customer-related information to support customer, sales and marketing programs.

The Customer Knowledge Base is your go-to location for customer stories and insights. Customer-facing teams can access approved content and assets, reference details, and data. Plus, a steady stream of news keeps everyone up to date on the latest customer wins.

Benefits

Use customer insights to your advantage

Create more effective campaigns

Make it easy for the marketing team to collect customer insights and data to use in campaigns.

Blogs

Easily share leadership updates, culture stories, and HR and IT mandates — with easy-to-use publishing and distribution capabilities.

Notifications

Employees can stay up to date with real-time email notifications about new posts or content.

Broadcasts

Call attention to important information by broadcasting messages to the entire organization or individual groups.

Manage customer-related content

Organize customer stories and case studies by industry or size so they're easy to find and share.

Search

Quickly find anything in your digital workplace, from files to articles to subject matter experts.

Labels

Make it easy to manage and find content by categorizing items by type, topic, department, or your own organizational labels.

Equip the sales team

Centralize customer content in a moderated wiki channel so the sales team always has the latest information.

Wikis

Store, update, and share policies and best practices across multiple authors and topics​.

Moderation

Moderation allows you to review and approve content and comments before they’re published.

Related Solutions

More ways to capture valuable information

Marketing Knowledge Base


Explore the solution

Governance Center


Explore the solution

IT Help Desk


Explore the solution

Brand Knowledge Base


Explore the solution

View all solutions

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