Customer Knowledge Base Solution Collect customer-related information to support customer, sales and marketing programs.
The Customer Knowledge Base is your go-to location for customer stories and insights. Customer-facing teams can access approved content and assets, reference details, and data. Plus, a steady stream of news keeps everyone up to date on the latest customer wins.
Benefits
Use customer insights to your advantage
Create more effective campaigns
Make it easy for the marketing team to collect customer insights and data to use in campaigns.
Blogs
Easily share leadership updates, culture stories, and HR and IT mandates — with easy-to-use publishing and distribution capabilities.
Notifications
Employees can stay up to date with real-time email notifications about new posts or content.
Broadcasts
Call attention to important information by broadcasting messages to the entire organization or individual groups.
Manage customer-related content
Organize customer stories and case studies by industry or size so they're easy to find and share.
Search
Quickly find anything in your digital workplace, from files to articles to subject matter experts.
Labels
Make it easy to manage and find content by categorizing items by type, topic, department, or your own organizational labels.
Equip the sales team
Centralize customer content in a moderated wiki channel so the sales team always has the latest information.
Wikis
Store, update, and share policies and best practices across multiple authors and topics.
Moderation
Moderation allows you to review and approve content and comments before they’re published.
Related Solutions
More ways to capture valuable information
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