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IT Help Desk Solution Provide an experience that streamlines IT support and keeps employees happy.

Tracking tickets and managing tasks and workflows is easy with the IT Help Desk. It’s a place where you can offer self-service support, document FAQs, and integrate your existing tools and communication channels to offer superior service that drives business results.

Benefits

Solve issues and find answers fast

Increase efficiency

Reduce service requests by posting answers to common questions in an intuitive knowledge base.

Wikis

Store, update, and share policies and best practices across multiple authors and topics​.

Search

Quickly find anything in your digital workplace, from files to articles to subject matter experts.

Help users help themselves

Help employees find answers fast by posting FAQs and best practices in a public forum or newsfeed.

Forums

Create an interactive culture by giving employees an outlet to share ideas, ask questions, and have discussions.

Microblogs

Connect employees with their coworkers — near and far — by creating a virtual water cooler for swapping stories and small talk.

Integrate with other systems

Manage workflows and track tickets by integrating with IT tools and systems, including Zendesk.

Links

Add a list of important internal and external links for easy access from any page.

HTML Widget

The HTML widget allows you to embed third-party widgets or add custom content or images to a page using the built-in WYSIWG editor.

Integrations

Use a simple drag-and-drop widget to integrate third-party applications into your digital workplace.

Introduce IT Experts

Create a personal connection between IT staff and users by displaying names, photos, and contact information.

Profiles

Every user has a personal profile where you can find their photo, contact details, skills, personal and business interests, and more.

Org Charts

Navigate the organizational structure and get quick access to subject matter experts.

Search

Quickly find anything in your digital workplace, from files to articles to subject matter experts.

Related Solutions

Finding answers fast with these knowledge management solutions

Customer Knowledge Base


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Governance Center


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Brand Knowledge Base


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Marketing Knowledge Base


Explore the solution

View all solutions

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Talk to one of our product experts to get a demo of the Igloo platform and discuss the needs of your organization or teams digital transformation.

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