IT Help Desk Solution Provide an experience that streamlines IT support and keeps employees happy.
Tracking tickets and managing tasks and workflows is easy with the IT Help Desk. It’s a place where you can offer self-service support, document FAQs, and integrate your existing tools and communication channels to offer superior service that drives business results.
Benefits
Solve issues and find answers fast
Increase efficiency
Reduce service requests by posting answers to common questions in an intuitive knowledge base.
Wikis
Store, update, and share policies and best practices across multiple authors and topics.
Search
Quickly find anything in your digital workplace, from files to articles to subject matter experts.
Help users help themselves
Help employees find answers fast by posting FAQs and best practices in a public forum or newsfeed.
Forums
Create an interactive culture by giving employees an outlet to share ideas, ask questions, and have discussions.
Microblogs
Connect employees with their coworkers — near and far — by creating a virtual water cooler for swapping stories and small talk.
Integrate with other systems
Manage workflows and track tickets by integrating with IT tools and systems, including Zendesk.
Links
Add a list of important internal and external links for easy access from any page.
HTML Widget
The HTML widget allows you to embed third-party widgets or add custom content or images to a page using the built-in WYSIWG editor.
Integrations
Use a simple drag-and-drop widget to integrate third-party applications into your digital workplace.
Introduce IT Experts
Create a personal connection between IT staff and users by displaying names, photos, and contact information.
Profiles
Every user has a personal profile where you can find their photo, contact details, skills, personal and business interests, and more.
Org Charts
Navigate the organizational structure and get quick access to subject matter experts.
Search
Quickly find anything in your digital workplace, from files to articles to subject matter experts.
Related Solutions
Finding answers fast with these knowledge management solutions
Ready to talk to an expert?
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